Follow us on Social Media: 
Welcome to the Home of Base Building!

Frequently asked questions

HOW AND WHEN WAS RH BASE BUILDING FOUNDED?

RH Base Building was first created in April 2019 as a small Base Building community server on Discord with one main goal in mind; turning our great passion for Base Building into creating a huge community and sharing the knowledge with them.

Over time, with constant work and effort, our dream was slowly but steadily working it’s way to becoming true.
Thankfully, here we are today, counting over 13,000 members on Discord, working as the official Base Building team for one of the biggest organisations out there, Tribe Gaming, and successfully turning our passion into something most of us here make a living from.

Therefore, thank you all for the amazing support from the Day 1, we would’ve never gotten here without you!

WHAT MAKES YOU DIFFERENT FROM YOUR COMPETITORS?

You can order custom made RH Base Designs

WHO STEERS THE RH BASE BUILDING ORGANIZATION?

NoName
Leroy
Neva
Hartek
RedJohn

HOW MANY PEOPLE DOES THE RH BASE BUILDING TEAM CONSIST OF?

4 Admins
1 Work Organizator
4 Server Managers
15 Professional Basebuilders
15 Base Reviewers

WHERE CAN I CONTACT YOU?

Contact Uspage

HOW CAN I GET UPDATED ABOUT RH BASE BUILDING ON A REGULAR BASIS?

You can follow us on Social Network Pages:
Twitter : https://twitter.com/rh_basebuilding
Discord : https://discord.gg/rhbb

HOW DO I ORDER A CUSTOM RH BASE DESIGN?

You can order custom RH Base Designs in our shop at Order a Base!

ARE ALL CUSTOM RH BASE DESIGNS EXCLUSIVE & TESTED BUILDS?

Yes! All RH Base Designs are fresh made & brand new bases exclusively for every single customer.
They also go through multiple rounds of rigorous testing sessions, and necessary tweaks before handing them out to you, the customer, to ensure we provide the best quality possible!

CAN I ORDER DIFFERENT TYPES AND STYLES OF BASES?

Yes, absolutely! Before adding your items to cart, you will be able to select different bases styles & types you want, as well as the amount of bases. You can also add a note before ordering to mention any deadlines you might have, or any other info.

If ordering multiple different base styles in one order, you will have to add separate items (for every style) to cart.

WHAT IS THE USUAL TURNAROUND TIME?

The usual turnaround time varies from time to time, and largely depends on our current workload, so make sure you order on time in advance if you need a base ready for a certain war. In most cases we will need 4-6 days to finish the order.

WHICH PAYMENT METHODS ARE ACCEPTED?

At the moment, we accept only PayPal, but we’re looking to expand our payment options soon!

CAN I MODIFY OR CANCEL AN ONLINE ORDER?

Yes, you can cancel or modify your online order by contacting us at support@rhbasebulding.com within 24 hours of placing your order.

WHAT IS RH FRESH TRIPLE GUARANTEE?

If your custom RH Base Design gets Fresh tripled ( on 1st hit) or it’s overall performance is not good enough after several wars, you will get a new replacement or an adjusted & tweaked version to stop the attack that tripled it, free of charge!

Important notes:
This is only available for TH12 & TH13.

Only claims containing video + screenshot proof of a fresh triple will be considered.
The guarantee is valid for 14 days after it has been delivered to you.
You can claim the guarantee only once.
The guarantee is only valid for Random Wars, CWL wars or any competitive Friendly Wars (all friendly wars will be verified by our team)
In case of a released game update / patch with a significant meta change, the guarantee will become invalid due to the high likeliness of a new Attack Strategy / Troop / Hero / Spell introduced to the game, while the base wasn’t built back then with having them in mind.
Defensive Clan Castle troops have to be the same as our recommendation sent together with the base.
The guarantee is only valid for equal Town Hall level triples. Triples from a higher Town Hall level are not included in the guarantee.
Your account has to be maxed or nearly maxed for a claim to be considered.

If all terms and conditions are met, a new replacement base will be sent to you within 48 hours after you have been notified that you Guarantee request was confirmed.

WHAT SHOULD I DO IF THE PAYMENT IS NOT ACCEPTED?

Please try again in a little while. If the payment is still not accepted, please verify your account balance. If everything is as it should, but you still can’t make the payment, please contact us
We can manage the order manually.

WHAT ARE THE TERMS AND CONDITIONS?

https://www.rhbasebuilding.com/terms-and-conditions

WHAT IS PATREON?

Patreon is an extremely simple and straightforward way to join your favorite creator’s community and support them directly for making the stuff & content you love.

HOW DO I SUBSCRIBE TO YOUR PATREON?

Subscribing to our Patreon page is as simple as going to this link

WHEN WILL I BE CHARGED?

For the first time, you will be charged the moment you subscribe to one of our tiers.
After that, automatic monthly subscriptions occur each 1st of the month.

WHAT DO I UNLOCK BY SUBSCRIBING AT A CERTAIN TIER ON PATREON?

By subscribing at a certain tier on Patreon, not only you unlock the one you subscribed for, but additionally you also get access to all the other lower tiers placed below on our Patreon page!

e.g. Subscribing for the Gold Tier or Silver Tier unlocks the TH11 / TH12 & the TH10 tier as well.
e.g. Subscribing for the Bronze Tier, unlocks you only the TH10 tier additionally.

CAN I UPGRADE OR DOWNGRADE TO A DIFFERENT TIER AFTER SUBSCRIBING?

Yes, you can change your membership Tier at any time.
If you decide to upgrade your Tier, you will be charged just the difference in price between the two tiers, and continue being charged at full price of your new Patreon Tier for next month.
If you decide to downgrade your Tier, from next month onward you will be charged the lower price of your new Patreon Tier.

WHEN AND HOW DO I GET ACCESS TO MY PATREON BASES?

All our Patreon Tiers and belonging bases are updated monthly. You can find our detailed schedule of base uploads in the description of every Tier on our Patreon page!

WHAT OTHER PERKS & BENEFITS DO I GET BY SUBSCRIBING TO PATREON?

To ensure our dearest supporters get the most possible value for their money, we included some Extra cool perks & benefits you’re getting for being our Patron:

10% discount on all orders
@Patreon role on Discord which unlocks our exclusive chat for Patrons only & Premium support
Access to our monthly Base Building Live Streams
Exclusive Patreon only monthly Giveaways
Private Base Reviews on our Discord server
Up to 10 Bonus bases each month (in addition to the ones within the Tiers)

HOW DO I GET MY ``PATREON`` ROLE ON DISCORD?

You can acquire your Patreon role on Discord following the instructions on this link.

WHAT’S THE DIFFERENCE BETWEEN ORDERING A CUSTOM RH BASE DESIGN AND SUBSCRIBING ON PATREON?

Ordering a custom RH Base Design will get you custom made brand new bases for you exclusively. All custom RH Base Designs also come with a RH Fresh Triple Guarantee!

Patreon Bases go through the exact same building & testing process as our custom RH Base Designs, but instead of them being used for 1 member exclusively, they’re shared between all the subscribers on the same Patreon Tier. That’s actually the reason they are a lot cheaper to get than the custom ones.

HOW DO I CANCEL MY PATREON MEMBERSHIP?

You can cancel your Patreon membership following the instructions on this link.